With many cities issuing protection orders due to the global coronavirus pandemic, officially known as COVID-19, and encouraging most regions to practice social distancing, food delivery services have become more popular as people try not to be occupied by supermarkets to go. However, services are having difficulty keeping up with demand. Now even the huge Amazon delivery service no longer accepts new customers.
As reported by Reuters, new customers who wish to sign up for the delivery of groceries from Amazon through their Amazon Fresh and Amazon Prime Now services will be placed on a waiting list from today.
Shoppers have reported problems with acquiring delivery slots in the past few weeks, and Amazon is now adapting its approach to this problem by limiting new customers. He says he is working on expanding his ability to make more slots available and will also introduce a queue system to allow users to protect a delivery slot.
Amazon owns Whole Foods Supermarket China, which offers both delivery and collection services. The company says it is increasing the number of wholesale grocery stores that offer grocery packs from 80 locations to 150 locations, helping to reduce part of the demand while keeping customer interaction to a minimum. This will also reduce the opening hours in some stores, so staff can focus on completing delivery orders rather than working in the store.
With delays in shipping non-essential goods, Amazon is facing the problem of meeting the demand for non-food supplies. The company said it had changed the logistics, transportation, supply chain, purchasing, and third party supplier’s processes to focus on providing high priority items such as personal care, grocery, hats, pets, products, and food. This delay is more pronounced in some areas than in other regions, delivery times vary across the country.
The recent crisis has also focused on Amazon’s working practices. After some employees tested positive for COVID-19 in their warehouses, workers complained that Amazon was not doing enough to protect them from infections requiring a “permanent meeting”. Workers must stay close to each other beyond the recommended six feet. Medical experts and not giving them enough time to wash their hands properly and maintain hygiene U.S. senators, including Bernie Sanders, have urged Amazon to take additional measures to protect its workers.