GameStop – the name says it all!  It is one of the most renowned retailers in the world and is very famous among gamers and often the latest games are released on their platform. This also has a huge variety of options for its buyers to select from. But it happens that sometimes you order something out of excitement but later on when sanity prevails you know that this was totally unnecessary and you want to cancel it but how?

Are you looking for ideas about how to cancel GameStop order?

The canceling pre-order GameStop product is pretty simple and very easy to do but for that, you need to be sure whether you are eligible to cancel the GameStop order or not.

The cancellation policy of GameStop will let you decide about that. It is very important to be fully aware of the details in order to save yourself from wasting your precious hard-earned money.

There are various types of products available on GameStop such as pre-owned games, new games, and digital games. GameStop has a different policy and guideline for each time or order to refund or return them.

GameStop offers immense flexibility to its customers when it comes to buying or even returning the products if they do not meet the needs of the buyer. For that, you must know the policies and terms and conditions of the company. Let’s have a look in detail.

GameStop pre order cancel policy

The GameStop pre-order cancel policy states that you need to cancel your order before it is shipped from their warehouse or at least within 14 days of placing the order.

So, to make it clear, once the order has been shipped from the warehouse, you cannot cancel it. In case an order is bound to take more than 14 days to shop then ideally you need to cancel it within the given timeframe else the company will not be responsible for the delivery. If you have understood the policy then you can cancel an order with ease.

How to Cancel GameStop Order?

If you went to any of the GameStop stores physically and made a purchase then it is very easy to return it. Simply go back to the said store and return or exchange the item. Just be sure that the item you are returning must be unused and the original packing should be intact.

If you made a pre-order purchase online and now are having second thoughts about it then you need to follow the steps to cancel the GameStop order from getting shipped to your address.

Here are the steps that you need to follow to cancel the GameStop order:

  • First of all, open your browser and go to the website
  • Now log in to your account
  • Here you will find a button named as “your orders”
  • Select the order that you want to cancel
  • Now tap on “cancel”

This should easily cancel your order. In case you cannot find the cancel button, this means that the item that you ordered has already been shipped and has left the warehouse so now you cannot cancel it.

The only thing you can do is return the order once it reaches you. For that, you need to read and understand the return policy of GameStop in order to demand your refund amount.

How to cancel GameStop Pre Order Digital items

If you are into digital games and have preordered any of them from the website then unfortunately not much can be done about it as you will not be able to cancel your order. The GameStop pre order cancel policy strictly restricts the cancellation of any kind of digital orders which are made online. If you have done a physical purchase, you still have the option of canceling them.

Therefore there is no option of knowing how to cancel GameStop pre order digital items so it is recommended that you should be extra careful and sure when you preorder a digital item or a digital copy of any of the online games.

Who can Cancel the Order on GameStop?

If you have made a purchase order then it is you who can cancel the order but GameStop also has the right to cancel the order anytime. There are different circumstances but GameStop does hold a right to cancel the order for which you need to follow the company’s policy for cancellation. In fact, you need to follow the policy and code of conduct strictly else GameStop can cancel the order. Even if the company cancels the order.

You hold the right to ask for a refund and the company is liable to pay back your amount. You need to keep in mind the terms and conditions of the company. You can always cancel an order if the order was done by mistake or if the order was made for the wrong item. In these cases, you are eligible to cancel your order and even ask for a refund.

What are the Cancellation Issues?

When you cancel an order on GameStop, there can be a few issues that you might face while doing so. Some of them are listed below:

  • Out of stock: The order that you had made might get canceled automatically because of the unavailability or if the product went out of stock. This is a rare situation but is not inevitable. It can happen if you are making a purchase online and physically the product has gone out of stock.
  • Process of payment: If your payment has not been processed then it might be possible that your order will not be canceled. Once the payment procedure has been completed, you can try canceling your order – it will work easily.

Refund of GameStop Cancel Order

So now you know how to cancel GameStop order, you must be aware of the refund procedure and the terms and conditions regarding it. For instance, if you have already made an online payment when you place the order, then there are chances that you will receive the full refund or in some rare cases, you might be charged with shipping charges.

To avoid this payment of shipment, it is advised to cancel the order before it is shipped out of the warehouse.

You will receive the refund the same way you made the payment, this can be direct payment through bank transfer or any other method of the online transaction.


Now that you are familiar with how to cancel GameStop orders you must also be fully aware of the pre-order cancellation policy. The policy can be very restrictive with loopholes. It is always advised to be 100% sure when you make a purchase of anything from GameStop.

If you have doubts in your head and still go ahead with the purchase that will only increase the cancellation chances later on. Whenever you order any new or pre-owned item from GameStop, the company provides you with complete information regarding the return and refund policy. If you have come to a physical store, the company’s representative will assist you completely in how to cancel the order and ask for a refund.

If you cancel a GameStop order online, then a service representative will guide you on how to return the package if it has been delivered or how to cancel the order online and get a full refund if the item has not been shipped already.