Imagine a scenario. You have placed an order on the Amazon website. After some time, you come to realize that you did not want to buy that product. In this case, you would want to know how to refuse Amazon delivery.
To assist you we have given you a detailed overview on how to refuse Amazon delivery, what will happen if you do and who will pay for the package.
Well, the fact is that you can’t simply refuse the package online unless the first delivery attempt is made. If the order is shipped directly from Amazon, and can’t be modified, you can refuse to receive the package and return it.
What happens when you refuse Amazon delivery?
The best thing about Amazon is that it always checks-up before sending a parcel. If you have ordered anything from Amazon, you will always get an email regarding your order. Before they ship the parcel to you, they will ask you if you still want the order, once you give it a go-ahead, then only they will ship it to your address.
However, sometimes, due to some errors, your parcel gets late, and when the shipping gets clearance, by that time you come to realize that you don’t need the stuff anymore. You must be wondering if you can cancel your order or not.
Once you have placed the order, you must keep track of your order. It is better to check your email frequently to keep yourself updated. You will have all the details about your order in your mail. If you want to cancel your order, you can do it by simply going to your cart, and tap the ‘cancel items’ option.
Once you do this, you will receive another email, which will indicate that your order has been successfully canceled and you will get your full refund. It is important to note that this will only work if you haven’t received your order yet.
What happens if your Amazon parcel arrives and you refuse it?
However, sometimes, when your parcel arrives, you realize you don’t need that package and you refuse to take it. In this case, ask the UPS guy to take back your package and ship it to Amazon again. Once your package is returned to Amazon, you will get a full refund.
You will only receive a full refund if you have ordered it directly from the Amazon store. If you have purchased your package from a third-party, then you will get a deducted amount in a refund.
Well, if you get a full refund, then you may want to know who pays for the refused package? Read on further to know.
Who pays for the refused package?
When you refuse a package from Amazon, if you refuse the package on account of late arrival, or you have received a damaged product, after the order was shipped, the sender will bear the cost of the parcel. However, if you refuse the package after you have received it at your shipping address, then you will have to pay the shipping cost.
Moreover, you can refuse a package delivery for personal reasons. Maybe you don’t like the color of the purse you ordered, or you would get the same purse at a cheaper price from any other online store, then the sender is liable to make deductions before you get a refund. The sender is entitled to deduct the shipping cost along with a 20% cut in lieu of restocking charges.
Amazon has the policy to refund the 100% amount only if you have received a wrong product, or the sender has mistakenly delivered a product that you did not order. If you refuse a package due to buyer remorse, then you will get a refund after deduction.
Will you get a refund for canceling an order?
If you cancel or refuse an Amazon order, you are entitled to get a 100% refund, but there are terms and conditions in place that you need to abide by. Consider a scenario here. If you have refused a package, or you canceled an order due to the sender’s mistake, and if you get the refund after a cut, or you didn’t get it at all, you can submit an A-Z claim to Amazon.
How to make A-Z claim?
The process is simple. Find your order, and click file/view claim. Select your reason for making the claim and describe the problem you faced. Click Submit. Wait for a response from Amazon.
Usually, Amazon responds to such queries within one to two weeks. Hence, you have to be patient.
In this article, we have explained how to refuse Amazon delivery and how to get your money back. However, do remember to read the terms and conditions provided by Amazon, before you refuse to accept your package, or you opt to make an A-Z claim.